You have 60 days to decide if an item is right for you. Unwashed, unworn, or defective merchandise may be returned within 60 days of purchase date. Kimes Ranch will refund an item within 60 days, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Some clearance items are final sale. Final sale items are not eligible for a return.
If you have any issue with your order, receive defective, damaged or are missing items, we must be notified by email within 10 business days of receiving the order. Please contact us at firstname.lastname@example.org.
Any merchandise returned after 60 days or without a completed return form will be refunded with a Kimes Ranch merchandise credit, redeemable on https://kimesranch.com/.
Return by Mail
Step 1: Place item with return form in original packaging or packaging of your choice including a completed return form. You can print a new return form here.
Step 2: Seal and place the new label over any pre-existing bar codes or shipping labels.
Step 3: Drop at applicable shipping outlet.
Once received order will be inspected and approved for resale. Once approved (7-10 days after arrival) a refund will be requested from your bank. Your bank can take anywhere from 10-14 business days to process your refund.
If you do not wish to use the provided pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Kimes Ranch is not responsible for packages sent with a return label not provided by Kimes Ranch. Kimes Ranch does not accept C.O.D. deliveries.
27817 North 160th Street
Scottsdale, Arizona 85262