Job Posting | Customer Service Representative

Location: Scottsdale, Arizona; remote for the right candidate

Hours: M-F, 40 hours/week

Pay: $21-$25; DOE

Hiring Immediately! 

WHAT’S COOL ABOUT THIS OPPORTUNITY:

As a Customer Service Representative, you’re at the heart of our business operations, ensuring our customers feel a part of the Kimes Ranch Family with every encounter. Through you, our customers learn who we are as a company, our culture, and how we stand behind our brand. In this relationally driven position, you are responsible for engaging with customers via phone, emails, or messaging on our various social media platforms to drive customer satisfaction and loyalty. You cultivate trust and a strong rapport with customers through open and interactive communication. You will move quickly to address inquiries and resolve customers’ needs in a solution-driven manner and remain adaptable and flexible with our fast-paced and rapidly evolving environment. In addition to being thoughtful, outgoing, professional, and organized, you possess excellent communication and people skills which allow you to interact with a variety of people and job functions.

 

IN THIS ROLE YOU’LL:

  • Respond to customer claims via many channels: phone, email, systems, social media; document claim information in Salesforce Service Cloud.
  • Engage customers in a personalized and comprehensive manner
  • Determine the quickest, most effective ways to resolve customer needs
  • Deliver accurate and complete information using appropriate methods to ensure a high level of credibility
  • Identify opportunities to enhance customer experiences by introducing relevant products, sharing brand information and relevant services as appropriate
  • Transform customer experiences turning complaints and concerns into opportunities for resolution, nurturing renewals or retention, driving satisfaction and delighting customers
  • Proactively follow up with customers to confirm satisfaction with any purchases/experiences
  • Skillfully troubleshoot common issues with a product or service, offering effective solutions
  • Process returns and/or credits as requested
  • Escalate complex queries and concerns as appropriate for efficient resolution
  • Facilitate new account set up process in ERP system working with both the Accounting and Sales teams
  • Continuously educate yourself regarding our products including sales and promotions, as well as events, activities, and programs to offer comprehensive support and knowledge during customer interactions
  • Cooperatively work with fellow team members other departments to drive change
  • Embrace other duties as assigned by the Customer Relations Manager

 

AT A MINIMUM WE’D LIKE YOU TO HAVE:

  • High School Diploma or equivalent educational background and/or experience
  • Demonstrated experience of 2-3 years in a customer support retention capacity
  • Excellent communication and interpersonal skills: proven ability to take initiative and build strong, productive relationships; effectively communicate via phone and email, and collaborate with a diverse range of people and job functions and an ability to adhere to an expectation of complete confidentiality on all business matters.
  • Ability to find creative solutions that will help you achieve your goals, ask for help when needed, and learn from mistakes

 

IT’S PREFERRED IF YOU HAVE:

  • Proficiency in working with CRM systems and/or demonstrated case management experience
  • Proficient usage of Microsoft Office including Outlook, Excel, PowerPoint, Word, Teams, etc.
  • Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently.
  • Strong business judgment, professional etiquette and organizational, analytical and problem-solving skills, ability to multitask, and work efficiently in a high-paced environment.

 

 

WORKING ENVIRONMENT:

  • Activities are performed in an office setting at our ranch subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. 
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to conflict resolution. 
  • Ability to clearly communicate to perform essential functions. 
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, calculator, copier, telephone, and associated computer/technology peripherals. 
  • Kimes Ranch is a dog friendly environment. 

 

WE OFFER:

 

We believe in our work team. We support flexibility, investing in training and development, and propelling professional growth. We offer a competitive wage, a fun and casual work environment, and a comprehensive benefits program to eligible employees including:

  • Health, dental, and vision plans
  • 401k plan with a company match
  • Paid Holidays
  • Paid Time Off
  • Employee Discounts

ABOUT KIMES RANCH

Founded in 2009, Kimes Ranch was created to fill a void in the marketplace. With a multi-generational Western history, Matt and Amanda Kimes’ desire was to create a company that produced great fitting, quality, long lasting jeans that walk the line between fashion-forward and Western friendly. The brand’s catchy logo and even more attractive company culture and customer service have brought them a loyal following amongst their Western consumers. The classically inspired line of jeans has been featured in magazines including American Cowboy, Horse & Rider, Cowboys and Indians and Chrome Magazine. Staying true to its western roots, the jeans have been showcased on television shows such as Heartland, an Alberta based television show that has been running for 14 years and the hit Emmy nominated television series, Yellowstone, created and directed by Taylor Sheridan.

Kimes Ranch. Superior Fit. Classic Style. Western Uncomplicated.

Kimes Ranch is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Kimes Ranch will reasonably accommodate qualified individuals as required by law.

Kimes Ranch conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

 

To apply, contact us for Career Opportunities, or submit a cover letter and resume to Human Resouces | humanresources@kimesranch.com.